Scaling Public EV Fast Charging Infrastructure Across the U.S.

Led deployment and operations of public DC fast charging infrastructure across key U.S. markets, enabling reliable, high-utilization charging experiences in retail and urban environments.

Overview

EVgo operates one of the largest public DC fast charging networks in the United States, serving urban, retail, and fleet environments. My role focused on scaling infrastructure deployment, improving operational performance, and enabling reliable charging experiences in real-world conditions.

I worked at the intersection of site development, network operations, and customer experience to drive adoption and ensure EV charging could meet the demands of everyday drivers.

Key Achievements

  • Supported deployment and activation of public DC fast charging infrastructure across key U.S. markets

  • Improved operational performance through focus on uptime, reliability, and field execution

  • Enhanced customer experience by addressing real-world charging challenges across retail and urban environments

  • Enabled EV adoption by aligning charging availability with real-world driving and customer behaviors

  • Drove cross-functional alignment across product, marketing, and customer experience to support EV adoption initiatives

My Role

  • Led initiatives supporting the deployment, activation, and operation of public DC fast charging infrastructure

  • Worked across site hosts, utilities, contractors, and internal teams to execute charging projects

  • Supported network performance through coordination of field operations, maintenance, and issue resolution

  • Contributed to improving customer experience by addressing real-world charging challenges

  • Acted as a bridge between technical development and commercial teams, ensuring alignment between product capabilities and customer experience.

Key Challenges

  • Aligning sales, marketing, and software development teams around a unified strategy to promote EV adoption through charging incentives

  • Translating technical product capabilities into clear value propositions for internal stakeholders and external partners

  • Bridging gaps between software development timelines and go-to-market expectations

  • Ensuring customer-facing messaging accurately reflected real-world charging capabilities and experience

Execution

  • Aligned sales, marketing, and software development teams to support EV adoption through charging incentives

  • Translated technical product capabilities into clear messaging for internal stakeholders and external partners

  • Bridged gaps between development timelines and go-to-market expectations

  • Ensured customer-facing experience and messaging accurately reflected real-world charging capabilities

Imapct & Results

  • Increased EV adoption by enabling customer access to free charging programs and reducing cost barriers

  • Improved alignment between product capabilities and customer-facing messaging

  • Enhanced customer understanding of the charging experience through clearer communication and education

  • Supported broader utilization of public charging infrastructure through coordinated go-to-market efforts

Electric vehicle charging station with a gray electric SUV parked next to it.

Platform in Action

Electric vehicle charging station with a pickup truck parked and plugged in.
Electric car charging at a station during winter